Refund Policy
Refund Policy
Effective date: August 1, 2026 · Last updated: August 1, 2026
This Refund Policy is intentionally strict, because the AI Mastery Certificate delivers its full value the moment you gain access. Please read it before you enrol - by purchasing, you agree to it. It forms part of our Terms of Service.
1. The Short Version
A full refund is available within 14 days of purchase, provided the programme is still unopened: you have not started any module, and no certificate has been issued. One refund per person. Outside these conditions, all sales are final.
2. Who qualifies
A refund of the $395 USD fee may be requested if all of the following are true:
- The request is made within 14 calendar days of the date of purchase.
- You have not started any module. Opening any lesson counts as starting the programme.
- No AI Mastery Certificate has been issued to you.
- You have not previously received a refund from us.
Requests must come from the email address used at purchase.
What does not count as starting: setting your password, logging in, and viewing your dashboard or account settings. You can confirm your access works without affecting your eligibility. The moment you open a lesson, the programme is opened.
Why the line sits where it does:the entire programme is delivered digitally the instant you purchase. There is nothing to return, so the refund exists for the buyer who decides before unwrapping it, not after consuming it. Think of the seal on packaged software: intact, refundable; broken, yours.
3. How to request one
Email sales@inquizlabs.com from the address you used to purchase, with the word "Refund" in the subject line and your order reference if you have it.
We will confirm receipt and give you a decision within 5 business days. If your request qualifies, we will process it straight away.
4. How the money comes back
Refunds are issued through Stripe to the original payment method. We cannot send a refund to a different card or account.
Once we process it, the money typically appears within 5 to 10 business days, depending on your bank. That final step is outside our control.
We refund the full $395 USD that we received. We cannot refund any currency conversion or foreign transaction charge your own bank applied, because we never received it.
5. What happens to your access
When a refund is issued your access to the programme ends and your account is closed. Any course materials you downloaded must be deleted, and the licence in section 9 of the Terms comes to an end.
A refund is not available once a certificate has been issued. In the unlikely event one is issued in error and then refunded, it is revoked and its credential identifier is marked void.
6. Outside the window
After 14 days, once any module has been started, or once a certificate has been issued, the fee is not refundable and all sales are final.
We are telling you plainly why. The full programme is delivered to you the moment you purchase, so opening it is consuming it. The 14 day period exists so you can assess whether this is right for you before breaking the seal, and we would rather state a firm line clearly than a soft one nobody can rely on.
7. Transfers and deferrals
Because the programme is self paced and has no scheduled start date, there is nothing to defer. You can begin whenever you like, pause for as long as you like, and pick it back up. We do not offer transfers of your enrolment to another person.
If something genuinely exceptional happens, write to us at sales@inquizlabs.com. We will consider it, but any accommodation is entirely at our discretion and is not a right under this policy.
8. If something has gone wrong
If the platform is not working, you cannot get in, or the programme is not what our website described, contact us first. Most problems are fixable in a day and we would much rather fix them than lose you.
Raising a dispute with your card issuer before contacting us means we find out from the bank rather than from you, and it takes longer to resolve for everyone. Please give us the chance first.
9. Your statutory rights
Nothing in this policy removes or limits any right you have under the consumer protection law of the country where you live. Some countries give buyers of digital content a statutory cancellation right that is wider than this policy. Where that applies to you, it applies regardless of what this policy says.
Attorney review & one input: Confirm the re-enrolment fee amount in Section 6. Have counsel confirm the payment-plan "full balance due" and collections language is enforceable as written in your jurisdiction, and that the chargeback clause is consistent with your Stripe agreement.
